1. Cash On Pickup (Booking via email or phone is required)

Monday through Friday (holidays excluded)

Customer can pickup the products at below address :

12/F, Kin On Commercial Building No.49-51, Jervois Street, Hong Kong.  

2. Registered Airmail / Mail (Mail box is not acceptable)

Shipping and Handling Cost Policy

Hong Kong & Macau

We will send the items by registered mail. The postage delivery time will vary from 7 to 30 days.

Asia, America, Africa and Europe

We will send the items by registered airmail. The postage delivery time will vary from 14 to 30 days.

We use shipping unit as our basis of determining the shipping and handling cost. The shipping unit is based on the weight and package of the item. 

Region	First 3 units in HK$
Asia	20
China, Asia Pacific	40
Europe, Africa & America	45

 

Additional Shipping Cost

 

Region	Extra 3 units in HK$
Asia	5
China, Asia Pacific	15
Europe, Africa & America	15

Return Policy & Procedures

Our We aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must be unopened) within 30 days for a 100% refund.

We are not liable for any manufacturers' defects. We will gladly exchange defective items when returned and accompanied by the appropriate RMA# for return.

We will not reimburse any return shipping charges unless we have made an error in product fulfillment.

Returns sent C.O.D. will be refused.

You will not be charged any re-shipping fees when replacing defective/damaged goods.

For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received.

All refunds if applicable will be applied to the credit card used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.

Return Procedure

All returns must be issued a Return Merchandise Authorization Number (RMA#). To obtain an RMA # simply email us at sales@bioslim.com.hk

Please indicate RETURN in the subject field and include the following information:

Order number and purchase date
Title(s) requested for return
Reason(s) for the return (damaged, defective or not desired)
Whether you require replacement or refund
Your RMA# and return instructions will be emailed back to you.

Please send return shipments to:

12/F KIN ON COMMERCIAL BLDG

49 JERVOIS STREET

SHEUNG WAN, HONG KONG

Attn: Returns RMA# ___________
(returning to origin of product)

All returns must be received within the allotted time frame (30 days from date of issuance). Items received after this date will be refused.