Newsletter



1. Cash On Pickup (Please order via our website, and contact you by phone for pick up arrangement)

Monday ~ Friday (except public holidays)

 

Please pick up product at the address below:

12/F, Kin On Commercial Building No.49-51, Jervois Street, Hong Kong.

 

2. Registered Airmail / Mail (Mail box is not accepted)

  

Shipping and Handling Cost Policy

Hong Kong & Macau

Items sent by registered mail

Postage delivery time: 7 ~ 30 days.

 

Rest of Asia, America, Africa and Europe

Items sent by registered air mail

Postage delivery time: 14 ~ 30 days.

Shipping and handling cost varies from weight and size of the package.

3. Please contact us via email order@bioslim.com.hk within 3 months after delivery date if you do not receive goods within reasonable time.

Below is a chart of the charges.

 

Region

First 3 units

Hong Kong, Macau

HKD$20

China, Asia Pacific

HKD$40

Europe, Africa & America

HKD$45

 

 

Region

Each unit after the first 3 units

Hong Kong, Macau

HKD$5

China, Asia Pacific

HKD$15

Europe, Africa & America

HKD$15

Refer to Hong Kong Post Office for Shipping details

Return Policy & Procedures

Our aim is to ensure your complete satisfaction with your online purchase. In the unlikely event that your purchase is unsatisfactory, simply return it to us in its original condition (product must be unopened) within 30 days for a refund, with effective from 25 February 2014, customer is responsible to the extra expense (a refund fee) for all refunds. 

We are not liable for any manufacturers' defects. We will gladly exchange defective items when returned and accompanied by the appropriate RMA# for return.

You are responsible for all shipping and handling costs, as well as duties and/or taxes for internatioanl orders.

Returns sent C.O.D. will be refused.

You will not be charged any re-shipping fees when replacing defective/damaged goods.

For your own protection, you may wish to send your return back to us by insured parcel post or courier if these services are available in your area. We are not liable for damaged item(s) returned to us or returns that are not received.

All refunds if applicable will be applied to the credit card used for your original purchase. We will make every effort to process your return quickly and you will receive an e-mail notification on the status of your return.

Return Procedure

All returns must be issued a Return Merchandise Authorization Number (RMA#). To obtain an RMA # simply email us at sales@bioslim.com.hk

Please indicate RETURN in the subject field and include the following information:

Order number and purchase date
Title(s) requested for return
Reason(s) for the return (damaged, defective or not desired)
Whether you require replacement or refund
Your RMA# and return instructions will be emailed back to you.

Please send return shipments to:

12/F KIN ON COMMERCIAL BLDG

49 JERVOIS STREET

SHEUNG WAN, HONG KONG

Attn: Returns RMA# ___________
(returning to origin of product)

All returns must be received within the allotted time frame (30 days from date of issuance). Items received after this date will be refused.