SHOULD YOUR HAVE ANY QUERIES, PLEASE CONTACT THE SOLE AGENT, THIS ONLINE SHOP WILL PROCESS CUSTOMER ORDER ONLY.

Dear Customers:
In celebration of Chinese New Year Holidays, post office will be filled up with piles of parcels failed to deliver in a timely manner.  We wish to remind you to please order as soonest possible.

Special arrangement for Chinese New Year Holidays as below:

PAYMENT VIA CASH PICK UP	PAYMENT VIA PAYPAL (CREDIT CARD, APPLICABLE FOR BOTH LOCAL AND OVERSEAS CUSTOMERS)
Last order date: 25 January 2024 and able to pick up goods not latest 6 February 2024. (Pick up date will be advised by our shop via whatsapp or telephone, subject our final confirmation.)  Please allow us to handle your order at least two working dates	Last order date：25 January 2024 ＊＊＊Please be reminded that we cannot full refund, the refund amount is subject to our final confirmation without prior notice.

Any order placements after last order date, we will arrange them after we resume operating on 21 February 2024.

IMPORTANT NOTICE

1. OVERSEAS CUSTOMERS WHO CANNOT ACCEPT SURFACE MAIL DUE TO THE EPIDEMIC, PLEASE DO NOT PLACE ORDER NOW UNTIL HONG KONG RENDER AIRMAIL SERVICE.

2. ANY REQUEST FOR A REFUND WILL BE CHARGED ADDITIONAL HANDLING FEE. THE EXACT OF HANDLING FEE WILL BE CALCULATED BASED ON EACH TRANSACTION AMOUNT.

International Registered Mail International Registered Mail

Postal administrations are not required to issue information on the processing and delivery of "International Registered Mail"; postal administrations in the following countries/regions have stopped distributing such information:

1.Canada

2. Netherlands

3. United States

Influenced by Covid-19 of limited Airmail Services Rendered 2020.12.05

The Hong Kong epidemic has been repeated, and overseas services are currently limited. Overseas customers please confirm via email for the delivery MODE before ordering, otherwise our shop can only provide limited services to you via Hong Kong post office.  In addition, up to now, we do not provide express delivery/courier.

If overseas customers (payment method  via PAYPAL)  cannot accept surface mail, please do not order, until everything resume to normal.

ALL REFUND  REQUEST WILL BE CHARGED  ACCORDING TO PAYPAL'S SERVICE CHARGE .

 

 

WHAT'S NEW?

 

A substantive change to the “Currency Conversion”

Effective date : 23 September 2019

Buyer may bear additional cost  on transaction of refund.

Should you have any queries, please contact your PAYPAL center.

 

 

Free Shipping Delivery is only applicable to Hong Kong local customers with the following conditions:

1. Total sum of goods ordered is over HK$500 excluding shipping charges and
2. Payment to be made via PAYPAL

Payment Method:

A. Cash on Pick Up ( Only applicable to Hong Kong local customers)

1. Order must be placed via online ordering successfully
2. After ordering successully,  we will contact you by phone within two working days from the date of online ordering
3. Please order online early, we require two working days on order processing.  Any inconvenience caused is much regretted.
4. No free shipping delivery offer for payment made by Cash on Pick up.
5. Goods to be picked up in our specified place during office hour .  The office hour is from Mondy to Friday (10 am to 5 pm.), excluding Saturday, Sunday and Public Holidays)    We strongly advise you to phone up 25180351 before you come to the office.
6. Failure to pick up the goods before the designated date, the order will be automatically cancelled after 7 working days from the date of purchase.  It is not applicable if customer has contacted our shop for further arrangement.

 

B. Paypal (Applicable to local and overseas customers)

1.  order will be processed after seven working days and to be dispatched to Hong Kong Post Office,
2. once order is being processed, we are unable to take actions for refund or cancellation. 
3. Goods will be dispatched after 7 working days from the date of receipt your payment or order confirmation (for new customer).

New Customers Attention (payment made by Paypal)!!!

After you place order, please confirm your order by returning email to : order@bioslim.com.hk

with the following details:

1.       order number  

2.       name of recipient and 

3.       shipping address (mailing address)

The above information should be same as the details with Paypal. 

After the order is in process, order will be arranged accordingly.

Remarks: All prices show in [Online Shop] are for customers order in the [Online Shop] only, and prices may update to follow the market without announcement.